Brightline Training Courses provide an effective and cost-efficient method of educating employees, testing comprehension, and certifying completion. Our training programs are developed by a team of in-house legal and subject matter experts and customized to ensure relevancy to your industry and audience, as well as alignment with your core values and objectives. Training programs can be delivered on-line, in-person, on CD or video, in print, or in combination.

Benefits

• Consultative approach enables us to partner with you to develop, implement, and measure the effectiveness of your program to ensure that your objectives are met.
• Needs Analysis ensures that we understand and meet your organization’s goals and objectives for rolling out the new program
• Learning Gap Analysis identifies the topics on which you need to train employees and which type of training medium is most effective
• Customization of the learning experience helps to build the most effective and relatable training program
• Supporting communications materials build organizational awareness and reinforce the importance of your program
• Learning Management System (LMS) enables accurate delivery, tracking, and certification of training program
• In-house legal experts with experience dealing with real-life claims and lawsuits enable us to develop legally accurate courses that impart the information necessary to protect your organization.
• Up- to-date content that is continually modified to address changes in laws.
• Critically acclaimed instructional design conveys practical information through real-life scenarios that may be encountered in the workplace to ensure engagement and comprehension.
• Highly interactive format applies scenario-based examples and quizzes with engaging exercises to drive retention and test understanding
• Multiple learning exercises within the modules ensure that messages are reinforced and that all participants receive information in a learning style that they can understand and remember
• Focus on ‘gray areas’ requires employees to contemplate situations that are not clear-cut and need deliberation so that they are forced to engage
• Design and content customization provides relevance for your industry, organization, culture, employee demographics, and operating procedures to increase comprehension. Customization can include:
• Brand graphic standards
• Photography
• Streaming video
• Industry- or company-specific scenarios
• Virtual host
• Factual or statistical information
• Links to Code of Conduct and other applicable policies and procedures
• Links and instructions for reporting misconduct or noncompliance
• Multilingual interpretation and cultural adaptation ensures every employee at every location is consistently trained and that messaging is received in the intended manner.
• Award-winning programs demonstrate our expertise.
• TrainingOutsourcing.com’s 2007 “Top Specialized Learning Providers List” in the Compliance Training Programs category
• Elearning! Magazine's "Best of Elearning! 2006" award-winner in the Best Compliance Content category for our Ethics & Compliance Training module
• Two AEGIS Video and Film Production Awardsof Excellence in Video Production
• International Film and Video Association Award for Creative Excellence for Outstanding Audio Visual Production in the Employee Safety Category
• Numerous PICA Awards for Excellence in Design
• Print Magazine Certificate of Design Excellence
• Optional “Ask the Expert” service enables training participants to submit questions by phone, Internet, or by e-mail and have those questions answered by our subject matter experts; ensures that employees understand the training and have a means of asking questions and receiving a prompt response.
• Interactive Voice Response (IVR) certification option enables measurement of participation and comprehension for non-web enabled participants; certification data can be imported into the LMS for program oversight regardless of training medium.
• Integration of training programs with ethics and compliance program enables consistency, efficiency, and oversight.
• Ensures consistent look, feel, tone, and messaging of all programs and reinforces the same values and behaviors
• Empowers employees to identify noncompliant and inappropriate behaviors and know what actions to take
• Enables reporting, investigation, and trending of allegations of noncompliance and misconduct

Training Delivery Options

One size does not fit all in the training world. That’s why Service Intelligence offers multiple delivery options to ensure that the appropriate training mediums (or combination of mediums) are utilized in order to reach your intended audiences in the most effective and cost-efficient manner.

On-Line Training

We have a library of Brightline Training Courses that are ready to be implemented or can be customized to your organizational requirements. We also develop fully custom training programs to address specific topics, audiences, and depth.

• Convenient online access to courses via the Internet or corporate Intranet ensures 24-hour availability and accommodates all employees’ shifts and schedules.
• Interactive courses e ngage employees in the learning process; because employees take the course individually, each employee has to actively participate in the learning process.
• Employee understanding is ensured as each employee must master course content before completing a course so that no employee can create a potential legal liability by failing the course.
• Easy Implementation of online courses greatly reduce the costs and logistical difficulties of scheduling instructor-led training for new employees and for employees who work in different locations and on different shifts.
• Electronic recording of completion eliminates paperwork and enables you to ensure 100% participation in the course.
• Cost-effectiveness of the web-based format enables ease of content alteration and customization.
• Easy Administration throughour sophisticated Learning Management System (LMS) that is robust in functionality, but simple to use
• AICC and SCORM compliance enables interoperability and integration of LMS systems.
• Varying registration methods including pre-registration, on-demand registration, and integration with your HR system to enable employee roster feeds
• Customizable email messages allow you to set up timed messages to targeted groups of employees to initiate training and send reminders
• Reporting and tracking capabilities enable program oversight
• Management reports - enable tracking, analysis, and timely reaction for program oversight.
• Accessible online in real time
• Data segmentation by location, participants, and training subject
• Documentation of training completion date and time
• Certification records
• Custom reporting to deliver required data specific to program needs

CD or DVD Training

We offer the same quality content, instructional design, and interactivity in a CD or DVD format in order to provide the flexibility necessary to train all employees regardless of technology limitations.

• Convenient format enables employees to access the courses on a computer from the CD or DVD at any time to accommodate all shifts and schedules; no Internet connection necessary.
• Cost-effectiveness of the CD or DVD format allows easy content alteration and customization.
• Interactive Voice Response (IVR) certification option enables measurement of participation and comprehension for non-web enabled participants.

Print Training

A variety of custom print training materials can be created to reinforce your messaging, provide a written reference, and to overcome technology barriers.

• Immediate access to course content regardless of available technology.
• Easy translation and cultural adaptation with materials available in 150 languages to ensure that all employees are consistently trained and that messaging is received in the intended manner.
• Interactive Voice Response (IVR) certification option enables measurement of participation and comprehension for non-web enabled participants.

Instructor-Led Training

Online training is not always the best way to train all employees on all topics. Depending on the training topic, the types of employees you are training, and the size and location of your workforce, classroom training sometimes can be a better choice.

• Experienced attorney-trainers are available to provide face-to-face classroom training on-site at your location for convenience and impact.
• Customized content provides an engaging, interactive experience that incorporates company- and industry-specific scenarios to ensure relevancy to your audience.
• In-person subject matter experts are able to immediately answer any questions that arise during training to ensure understanding of content.
• Train-the-facilitator option allows our subject matter experts to develop a course and train a facilitator so that they are equipped to manage ongoing training sessions.
• Video taped training sessions provide the flexibility necessary to train all employees regardless of location or technology limitations.
• Interactive Voice Response (IVR) certification option enables measurement of participation and comprehension for non-web enabled participants.

Video Training

Video training provides a cost-effective alternative to in-person training with the added advantage of customization. Training videos can be filmed at your unique location, using your employees or uniforms, to highlight your specific processes and procedures.

• Consistent messaging is delivered to all employees regardless of location or technology limitations.
• Cost-effectiveness of the video format allows easy editing and refreshing.
• Interactive Voice Response (IVR) certification option enables measurement of participation and comprehension for non-web enabled participants.

Service Intelligence offers a variety of training mediums and measurement vehicles to educate employees, test comprehension, and certify completion in order to help your organization:

• Reinforce organizational policies and procedures.
• Avoid punitive damages in employee lawsuits.
• Assert a defense to harassment lawsuits.
• Comply with mandatory training requirements of the Federal Sentencing Guidelines and other federal guidelines.
• Follow State Laws that require training.

Contact us today to view a demonstration of our interactive training capabilities.

Training Topics

We have been providing training programs on a variety of topics for over 15 years. Representative program topics include:

Loss Prevention and Security

• Receiving
• Cash Handling
• Shoplifting
• Internal Theft

Safety

• Slip, Trip, and Fall Avoidance
• Physical Security
• Safe Lifting
• Preventing Workplace Violence

Customer Service and Operations

• Point of Sale Procedures
• Selling Techniques
• Product Training
• Revenue and Margin Enhancement

Managing and the Law Training for Supervisors

• Interviewing and Hiring Lawfully
• Lawful and Effective Discipline
• Avoiding Wage and Hour Violations
• Family and Medical Leave
• Reasonable Accommodation of Religious Practices
• Reasonable Accommodation of Disabilities (ADA)
• Discrimination-Free Workplace

Workplace Respect

• Harassment
• Diversity
• Workplace Violence

Ethics, Integrity, and Compliance

• Code of Conduct
• Antitrust and Anti-Competitive Practices
• Confidential Information
• Conflicts of Interest
• Environment, Health and Safety
• Equal Employment Opportunity (EEO)
• Ethical Leadership for Supervisors
• Export Controls and Anti-Boycotting Laws
• Fair Dealings
• Financial Integrity
• Foreign Corrupt Practices Act (Anti-Corruption)
• Fraud and Abuse
• Gifts and Favors
• Government Procurement
• Insider Trading
• Intellectual Property
• Outside Opportunities
• Record Management and Retention
• Reporting Ethical Concerns
• Sarbanes-Oxley
• Technology (Email and Internet Use)
• Use of Organization Property for Personal Use

Job or Industry-Specific Topics

• Antitrust and Anti-Competitive Practices
• Avoiding Fraud and Abuse
• Foreign Corrupt Practices Act
• Government Procurement
• Medicaid Fraud Prevention (Deficit Reduction Act)
• HIPAA Medical Privacy
• No FEAR Act (Federal agencies)