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Why Service Intelligence as Your Mystery Shopping Partner?
- Leveraging 18 years of experience to provide advanced analytics to our clients, providing them with opportunities
to increase revenue, improve customer satisfaction, and streamline processes to reduce expenses.
- Geographically distributed network of experienced mystery shoppers ensures timely and cost-effective
shops across dispersed locations.
- Rigorous shopper screening, selection, testing and certification results in accurate, reliable data.
- Customized program design and development ensures alignment with your needs and operating procedures.
- Client-specific project guidelines and pre-established performance standards guarantee outcome meets or
exceeds your expectations.
- Rigorous quality assurance process requires that each mystery shop report go through multiple automated
filters and manual data quality control checks prior to being available to ensure consistent and accurate data.
- Multiple mediums of report dissemination (web, fax, e-mail or regular mail) provide flexibility and preference.
- Online, password-protected report access ensures confidentiality and 24-hour, real-time accessibility.
- Web-based tracking of assignment completion enables real-time status reviews.
Noted leadership trainer John E. Jones said: "What gets measured gets done. What gets measured and fed back gets done
well. What gets rewarded gets repeated." An effective and endorsed mystery shopping program ensures team members realize
the purpose of the program and the associated benefits for themselves, for their particular store or location, and for the
entire organization.
Make sure your business is top of mind with all your customers. Contact Service Intelligence today to discuss a customized
program to positively impact your overall business performance.
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