Exit Interviews through Global Compliance are conducted via telephone or web to gather meaningful feedback from departing employees including reports of business misconduct and noncompliance that could harm the organization. Intelligence gathered from exit interviews enables organizations to address issues and make necessary changes to retain high-caliber employees, thus reducing turnover rate, hiring and training costs, and lost productivity.

Unbiased, third party interviews uncover critical details that may not have previously been disclosed due to concerns of confidentiality or retribution and our employee notification alleviates the administrative burden associated with contacting employees to gain participation. Our Exit Interview system is structured to ensure that individual data points can be captured and our data-driven, scripted information intake allows customization. All exit interview data from both hotline and web interviews is centrally stored and managed within Global Compliance’s secure, online Information Management system which enables tracking, trending, and analysis and eliminates the need for paper records.

Telephone Interviews

• Secure, in-house Contact Center with backup hardware and power systems provides 24/7/365 availability.
• Proprietary or shared, toll-free* access accommodates information intake of interviews from anywhere in the world.
• In-language greetings in up to 150 languages provide caller validation and interview instructions.
• Multilingual report processing with language interpretation in up to 150 languages allows the departing employee to communicate in his/her native language to ensure accuracy of reported information.
• Scripted interview process ensures all relevant facts and details are captured.
• Scripted questions with branching and decision tree capabilities
• Location details for multi-site operations
• Customizable survey questionnaire created from a standard question library or custom designed enables focus on organization attributes or topics. Customization includes:
• Question wording
• Question ordering
• Field types
• Question branching
• Optional workplace misconduct question at the end of the exit interview enables departing employee to file an official allegation report
• Immediate report – employees can make an immediate allegation report through Global Compliance’s ethics and compliance allegation reporting service
• Subsequent report – hotline or website instructions can be provided for future report

*International Toll-Free Service (ITFS) utilized in all countries where available

Web Interviews

• Secure website using secure socket layer (SSL) encryption provides 24/7/265 availability.
• Proprietary URL to achieve a memorable and user-friendly web address.
• Personalized home page including organization name, logo, and text reinforces organization brand and commitment to core values and employee feedback.
• Multilingual site presentation and report entry in up to 150 languages allows departing employee to communicate in his/her native language for ease of interviewing and accuracy of data capture.
• Scripted interview format leads employee through information entry to ensure a thorough and accurately submitted interview.
• Scripted questions with branching and decision tree capabilities
• Location details for multi-site operations
• Attachment of files, scanned documents, and photos during interview enables inclusion of supporting documentation.
• Customizable survey questionnaire created from a standard question library or custom designed enables focus on organization attributes or topics. Customization includes:
• Question wording
• Question ordering
• Field types
• Question branching

Information Management

• Secure, password-protected website incorporating 128-bit encryption guarantees confidentiality of sensitive information.
• Web-based platform ensures 24-hour, real-time access to information for online viewing of interview data from anywhere Internet access is available.
• Report distribution according to client-defined protocols enables efficient review and reaction; centralized, decentralized, location- or event-specific distribution can be accommodated.
• Client-only fields visible only through the Information Management system enable data capture once the interview is distributed for processing.
• Editing functionality available to users once the interview has been distributed allows reviewers, controllers, or investigators to amend or append information that was provided previously.
• Revision tracking during data review or modification allows the addition of supplemental information following the initial interview.
• Seamless integration of all hotline and web interviews along with the capability to enter interview information received through other sources (in-person, hard copy) ensures a centralized data repository.
• Integration with other Global Compliance information intake programs ensures all information intake repositories can be accessed through a single portal.

Reporting

• Inherent search and query functionality of the data repository enables filtering and searching of data and output into Excel to enable graphing and charting.
• Standard and/or client-defined monthly management reports available in PDF format provide program overview for upward reporting to executive management and the Board.
• Management report library provides instant access to your entire library of management summary reports.

Employee Notification

• Three interviewee notification options provide flexibility and versatility to improve success rates.
• Postcards - Global Compliance produces and sends postcards to former employees inviting them to participate in an exit interview.
• Outbound Telephone Calls – Global Compliance places two outbound call attempts to former employees to solicit participation in an exit interview if initially reached by phone or offers option of completing interview via website or inbound hotline. A postcard can be sent if the interviewee is not reached with two call attempts.
• Client Controlled Communication – you facilitate communication with the former employee using your desired vehicle and Global Compliance facilitates the exit interview and associated reporting.