In 1981, Global Compliance launched AlertLine®, the first anonymous ethics hotline, to help
organizations identify and respond to issues quickly. Our hotline and incident reporting
services allow you to know about potential problems in your organization fast - before they
spiral out of control and impact your operations, reputation, and ultimately, financial
Today, AlertLine includes ethics hotline, incident reporting, case management and analytics
solutions. Our services enable you to establish and enforce consistent processes for the
reporting, investigation, resolution and analysis of issues and events with a scalable and
Global Compliance's owned-and-operated Contact Center features highly-trained specialists
who handle your employees' phone submissions in a professional manner. Our team includes
multi-lingual specialists and world-class partners to provide services to more than 200
countries and territories around the world and translation/interpretation in over 150
languages, 24 x 7.
Global Compliance offers a wide range of telephony options to support our clients' employees
around the world. Our Contact Center technology allows for personalized greetings, program
branding statements and prompts that guide the caller through the call process.
Global Compliance applies the same experience, best practices and logic used in our
industry-standard phone hotline services to our web-based hotline solution. Our user-friendly
system can be used as a standalone channel or to complement phone hotlines, giving your
employees and other users the comfort, security and convenience of multiple ways to report and
follow up on issues in a secure, confidential manner.
Incident Reporting & Scripted Information Collection
As part of our AlertLine solutions, Global Compliance offers a wide range of "scripted" hotline
services to complement your employee hotline. Scripted web- or phone-based submissions let you
create customer-driven and performance-enhancing solutions for your organization. And our scripted
hotline services are fully integrated with your AlertLine Case Management solution, so you'll have
one view, no matter how many programs you put in place.
Scripted hotline services are ideal for collecting information on topics including:
- Loss Prevention Programs
- Accident/Injury Reporting
- "How's My Driving" Reporting
- Employee Exit Interviews
- Customer Complaints or Feedback Programs
Global Compliance's scripted interview process, available in up to 150 languages, leverages a library
of standard questions as well as "decision tree" questions to ensure that relevant facts and details
on key variables--such as location and incident type--are accurately captured.
Reporting and Analytics
- Dashboard summary page provides graphical representation of report activity for analysis
and trending; copy, print, or save graphical images for use in presentations or for distribution.
- Standard monthly management reports available in PDF format provide program overview for upward
reporting to executive management and the Board.
- Management report library provides instant access to your entire library of management summary reports.
To Learn more Contact Us.