You can be the premier service provider in your field! Service Intelligence™ understands the difficulties
you face and can assist in managing the customer experience. We can measure and monitor your objectives to
ensure consistency and stellar service at all your locations.
Don't let customer perception be your Achilles heel! Let Service Intelligence assist you with evaluating
customer experiences. We offer a comprehensive suite of integrated products that demonstrate exactly how
your customers feel about your business, how your competitors are executing, and where your operational
procedures are falling short. Then we supply you with real recommendations allowing you to break free from
stagnation and move toward success.
How Service Intelligence Makes Your Business Smarter
Service Intelligence's suite of integrated products and services can be customized to suit your business.
You select the questions that are most pertinent to your success, and we provide you with tangible data and
solutions that will enable you to achieve your business goals. We offer in-person, online, and call center
shops, and can also perform shops to gather competitive intelligence.
Providing Outstanding Customer Service
Regardless of the service you provide, you are faced with competition. However, conquering the competition
can be as simple as delivering personalized customer service. Service industry mystery shopping from Service
Intelligence is developed to focus on the customer service practices and training you have put into place.
Whether mystery shopping carpet cleaning services, pest control services, or tax preparation providers, Service
Intelligence can evaluate those "moments of truth" between your frontline employees and customers.
Keeping Policies, Protocols, and Regulations in Check
When providing a service, your locations will often need to follow policies, protocols, and regulations. Ensure
that your business is protected from noncompliance with mystery shopping and customer experience evaluations.
Whether your industry requires licensing, environmental compliance, or certifications, our shoppers are trained
specifically on your business and what is most important to you. We keep you informed of the experiences occurring
in your locations, preventing you from penalties related to noncompliance.
Brand Representation, Merchandising, and Pricing Guidelines
With numerous locations, is brand consistency impossible? Every customer should have a similar experience with your
brand - building loyalty and an emotional bond. Developing these moments with your customers can be a dynamic
differentiator. In addition to these brand moments, you need to know that merchandising and pricing guidelines are
followed in every location. When customers are met with inconsistencies, they believe less in your brand. Service
Intelligence's goal is to help you develop life-long relationships with your customers.