Service IntelligenceTM understands the vast nature of the transportation industry. Rail, trucking, pipeline,
water, and air combine to account for at total of 12 billion ton-miles traveled each day. In an industry as
varied as transportation, and as far reaching, it is no wonder that associated risk and exposure are on the
rise. Faced with strict regulations, safety and security standards, union involvement, a diverse employee
base, wide geographic coverage, and 24/7/365 operations, it is pertinent for your organization to implement
a Mystery Shopping and Compliance Site Evaluation program geared specifically to the transportation industry.
How Service Intelligence Makes Your Business Smarter
Service Intelligence's suite of integrated products and services can be customized to suit your business. You
select the questions that are most pertinent to your success, and we provide you with tangible data and solutions
that will enable you to achieve your business goals. We offer in-person, online, and call center shops, and can
also perform shops to gather competitive intelligence.
Customer Service
With gas prices continuing to rise, the transportation industry is faced with finding methods other than low
prices to keep customers happy. Providing travelers with a convenient, pleasant experience goes a long way
towards retaining business. Our mystery shoppers will begin their evaluation by testing the ease of purchasing
tickets by phone or online. Is it a simple or complicated process? Next, frontline staff will be judged on their
efficiency and friendliness at check-in and throughout the journey. Whether by air, rail, or bus travel, comfort,
cleanliness, and a pleasant staff all play a role in defining the customer experience.
Cleanliness and Visual Appeal
Cleanliness is imperative to travelers who often spend long hours in planes, trains, or buses. Not only is
a sanitary environment a must, but the more visually appealing and inviting the atmosphere, the better. With
so many options available, travelers are becoming increasingly discerning. Service Intelligence mystery shoppers
are trained to notice cleanliness levels, comfort of seating, and overall appearance.
Price Comparison
As the transportation industry becomes increasingly saturated, competitive pricing is necessary to ensure
your business remains strong in the market. Our shoppers compare travel prices online and by phone, collecting
the data by which we can track how your business stacks up to the competition.
Adherence to Regulations and Legislation
No industry is as closely scrutinized as the transportation industry. Security threats, vehicle safety, and
emissions and energy efficiency all regularly receive coverage in the news. Protect your company from
reputational or financial loss by selecting Service Intelligence to perform Compliance evaluations to ensure
employees are working in adherence to regulations, policies, and procedures.
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