Awareness of customer expectations and perceptions is vital to ensuring the success of your business.
Do not ignore customer intelligence - apply it to better serve your customers and, in turn, increase
your top-line and bottom-line revenues.
Service Intelligencetm offers insight into what your customers are thinking - whether customer service,
merchandise availability, transactional efficiency, or store cleanliness.
We gather data through mystery shops, revealed site evaluations, and customer surveys and then provide
you with tangible recommendations that positively impact your business operations. You'll benefit from
customized programs that perfectly fit your business objectives and reflect you culture, employee
demographics, and geographic reach. Shops and evaluations are rapidly completed and our sophisticated,
web-based reporting puts information at you fingertips 24 hours a day.
Following are some examples of how we can partner with your organization:
We offer the following services:
- In-store, telephone, and online Mystery Shopping
- Safety, Security, and Compliance evaluations
- In-person, Web, and IVR surveys
- Employee Awareness Campaigns
- Interactive Employee Training
- Employee Incentive Programs
- Employee Exit Interviews
- Advanced Business Analytics
To Learn more Contact Us.