When customers enter one of your locations, they expect the quality of the food or merchandise to be
consistent with the other experiences. That expectation can sometimes turn into disappointment if the
quality has been jeopardized. Mystery shopping and surveys can gauge the quality of products at every
location. With these results, you will be able to determine which areas may need additional training
on food preparation or those areas that may need to reevaluate their inventory practices because of
merchandise always being out of stock. Ensure your customers always get the quality they expect and deserve.