With ever-increasing competition, quality product and great customer service is integral to success
in the restaurant industry. Already serving some of the largest restaurant chains in the world,
Service Intelligence™ has extensive experience providing Mystery Shopping and
Compliance Site Evaluations for restaurant chains ranging from quick service to casual dining and
even restaurant delivery.
A restaurant's goal is to ensure customers retain brand loyalty, return frequently, and maintain or
increase average amount of purchase. Simple oversights in service or quality can work in contradiction.
Mystery shopping provides feedback from the customer perspective. We objectively mystery shop your
restaurants evaluating desired data points, identify positives and deficiencies, and then correlate
the data to tangible recommendations to keep your customers happy and your business productive.
How Service Intelligence Makes Your Business Smarter
Service Intelligence's suite of integrated products and services can be customized to suit your business.
You select the questions that are most pertinent to your success, and we provide you with tangible data
and solutions that will enable you to achieve your business goals. We offer in-person, online, and call
center shops, and can also perform shops to gather competitive intelligence.
Customer Service
Exceptional service is the key to repeat business. Are front-line employees friendly and welcoming? Can
they answer questions about menu items? If there are problems or issues with the order, are they resolved
in a prompt, satisfactory manner? How long is the wait to place an order and receive food? These are all
questions that can be included in your own unique questionnaire.
Cleanliness and Sanitation
Customers will not return to a restaurant that isn't clean or has been given a low sanitation grade. Not
only do Service Intelligence shoppers gauge whether a restaurant's exterior is neat and tidy, but they
evaluate all aspects its atmosphere. Is the counter clean? Are appropriate food handling procedures being
practiced? Are tables regularly bused? Is the wait staff in appropriate uniform and neat and tidy? Are the
restrooms clean and sanitary?
Safety and Security
The level of safety and security plays a crucial role in how your restaurant is perceived. A customer's first
impression is often based on the exterior of your restaurant, and it should be welcoming and well-lit. Once
inside, mystery shoppers will ensure that fire exits are clearly marked and easily accessible to all. Tables,
chairs, and fixtures will be evaluated on stability and upkeep.
Food Quality
When it comes down to it, the quality of the food is what keeps customers coming back. Our mystery shoppers
will evaluate menu items, and let you know what works and what doesn't. We perform site inspections to ensure
your restaurants are using fresh, in-date ingredients in preparation of all food.
Adherence to Regulations
Service Intelligence performs revealed or disguised Compliance Site Evaluations to make certain your restaurant
is in compliance with applicable health and safety legislation and regulations. A license from the local health
department is required to operate any establishment which sells or distributes food. To reduce the risk of
food-borne illness, requirements and standardized for food preparation, storage, and handling as well as restaurant
and kitchen sanitation. These requirements will be routinely checked by a sanitation or health inspector. Our
physical inspections can help ensure you pass all health department inspections.
|
