1992
A Higher Vision, a mystery shopping company, is founded by young entrepreneur Sean M. Young in Calgary with the objective of helping organizations improve the customer experience through anonymous evaluations. Through tenacious effort and a workforce of only five employees, the company sees substantial growth.

1996
Young re-brands the company as ECom Communications and moves the company to downtown Calgary. On March 11, ECom launches the world’s first completely Automated Global Research Information System (A.G.R.I.S.) In August, A.G.R.I.S. is introduced to the world market, allowing clients to relay vital performance data to virtually anywhere else in the world.

December 1996
Secret ShopNet™ website launches as an online tool to accept Shopper applications.

1998
ECom, in partnership with others in the mystery shopping industry, establishes the Mystery Shopping Providers Association (“MSPA”), as the industry’s professional organization.

October 1998
Sean Young wins the Business Development Bank of Canada’s Young Entrepreneur Award, which recognizes the most determined and innovative players in the new economy.

2000
ECom Communications becomes Service Intelligence, Inc., nationally recognized as a leading authority and innovator in customer experience evaluation and training solutions.

2003
Service Intelligence opens Atlanta, Ga. office for closer proximity to the United States mystery shopping market and logs its one millionth customer experience evaluation.

2004
3.0 CEMS (Customer Experience Management Systems) is unveiled and revolutionizes the industry’s reporting platform.

Service Intelligence is selected by the International Mystery Shopping Alliance (“IMSA”) as the exclusive supplier of Canadian-based mystery shopping services.

July 2005
Service Intelligence hosts the First Annual Customer Experience Summit in Calgary, which features seminars and brainstorming sessions for attendees.

February 1, 2006
Global Compliance Services, Inc., a leading provider of ethics and compliance services and products, acquires Service Intelligence, Inc. After 15 years as a mystery shopping provider, Service Intelligence distinguishes itself in customer experience evaluation with the ability to collect, aggregate, analyze, and disseminate data specific to brand representation, product knowledge, promotion, and customer service.

April 2006
Experience Exchange website replaces Secret ShopNet as the site for mystery shoppers to apply and file reports.

May 2007
Global Compliance broadens its training offerings with the acquisition of Brightline Compliance, a provider of online and instructor-led training. Brightline’s curriculum includes ethics and compliance related topics in addition to sexual harassment, workplace violence, and discrimination. Global Compliance becomes the single provider to deliver an integrated solution on its owned and operated platform.