Service Intelligence is a one-stop provider whose objective is to cultivate the connection between customer intelligence and business opportunities. We gather and analyze customer and competitor data for consumer-focused industries then correlate the data to operational objectives providing our clients with tangible business recommendations and employee awareness and training solutions to ultimately reduce deficiencies and capitalize on opportunities.

The Service Intelligence Advantage

• Experience and Knowledge – We possess over 15 years of specialized experience in gathering customer and employee feedback. Our knowledge crosses every industry, and our products are fine-tuned for your specific needs.

• Analysis and Correlation – We have taken a huge step ahead of our competitors with the ability to analyze collected data, spot peaks and trends, correlate it to tangible business recommendations, and drive operational improvements.

• A Complete Product Offering – Service Intelligence offers a complete portfolio of services including mystery shopping, customer surveys, compliance evaluations, awareness campaigns, and training. Offerings fit our customer’s specifications, and all services are facilitated in-house.

• A Proficient Technological Platform – We offer a proprietary web-based platform: Customer Experience Management System (CEMS) 3.0 – complete with dashboard features and functions. Entry is password protected and can be customized so that each user views only information relevant to him.

• A Talented Team – Service Intelligence employs a team of educated, experienced, and adept staff members including our Vice President of Business Solutions, who possesses over 30 years experience in driving business improvements, market research analysts, and client relationship managers.

• Complete Coverage – We ensure a 100% completion rate for all our clients in addition to worldwide coverage that includes over 40 countries.

• The Best Shoppers in the Industry – Our shoppers are the most trained and credentialed in the industry, with only 30% acceptance of those who apply. Shoppers must undergo background checks and rigorous testing before they begin work.

International Reach

Service Intelligence is proud to provide our services and products to many multinational corporations. Whatever your international needs may be, we have the ability to complete your requests in a timely and accurate manner. We regularly shop greater than 40 countries in addition to the U.S. everyday. We also provide reports and presentations in over 150 languages.

Our global coverage includes: