Better manage and continuously improve your customer service experience.
Enhance your service strategy relative to your competitors and build your competitive advantage.
Ensure your staff is selling alcohol and tobacco products safely and responsibly.
Design your evaluation tools based on your company standards with our experts. We'll then deploy our certified shoppers to evaluate their experiences in your chosen locations on your chosen schedules.
Use our Unified Insights software to access and analyze your evalutation results, by location, date or theme. Create and distribute reports easily to key stakeholders in your business.
Send real-time issue notifications. Track progress over time. Use results to continually improve your retail execution.
Use one of our existing industry benchmark surveys, or work with us to create your own, and decide on the competitors you'd like to benchmark against.
Use our Unified Insights reporting software to view your results against your competitors, identify opportunities for improvement and determine your competitive strenghts.
Shoppers will use our expertly designed surveys to measure key characteristics of positive customer service experience in your industry such as selling techniques, product knowledge, product and merchandising techniques and site cleanliness.
We use your internal standards or local legislation to send shoppers within a specific age range to your locations
Shoppers report whether they were requested to provide a piece of identification to verify their age.
Shoppers submit their reports, which are delivered to you in real-time. Use these reports to react and rectify negative results quickly and efficiently and monitor trends over time.